Intugo, in partnership with a foreign company specializing in healthcare revenue cycle management and technology-enabled healthcare services, is looking for a Contact Center Specialist to support patients, providers, and healthcare consumers.
\nThis position serves as a first point of contact, providing professional customer service through high-volume inbound calls. The role supports patient scheduling, registration, appointment management, information requests, and issue resolution while maintaining a positive patient experience and complying with healthcare privacy and service standards.<\/p>\n
Key Responsibilities
\nAnswer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
\nSchedule, reschedule, and cancel patient appointments across healthcare facilities and clinics.
\nProvide accurate information regarding healthcare services, providers, locations, and procedures.
\nVerify patient demographics, insurance information, and registration details.
\nResolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
\nAccurately document interactions in electronic health record (EHR) and customer service systems.
\nCollaborate with clinics, providers, and support departments to address patient needs and service issues.
\nFollow established contact center procedures, workflows, and service standards.
\nMaintain confidentiality of patient information and comply with HIPAA and privacy regulations.
\nMeet performance expectations related to quality, productivity, attendance, and service levels.<\/p>\n
Requirements
\nCompleted degree \/ graduation required.
\nStrong verbal and written communication skills.
\nAbility to manage high-volume customer interactions professionally.
\nAbility to multitask and navigate multiple computer applications simultaneously.
\nStrong problem-solving skills and a customer-focused mindset.
\nAbility to work on-site.
\nAvailability for the established 7:00 AM\u20134:00 PM schedule, Monday through Friday, with potential Saturday requirements.<\/p>\n
Preferred Qualifications
\nPrevious experience in customer service, contact centers, healthcare, or patient access.
\nExperience working with healthcare systems or Electronic Health Records (EHR).
\nExperience with Epic is an advantage.
\nFamiliarity with patient scheduling, registration, insurance verification, or healthcare-related customer service is preferred.<\/p>\n
Compensation & Benefits
\nGross monthly salary: $19,500 MXN
\nLaw benefits
\n30 days of Christmas bonus
\n$1,000 MXN in food vouchers
\nPrivate medical insurance<\/p>\n
Join Intugo and become part of a team supporting patients and healthcare providers while delivering a professional and positive service experience.<\/p>\n","protected":false},"author":4105,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Guadalajara, Jalisco","_application":"karina.ramos@intugo.co","_company_name":"Intugo","_company_website":"http:\/\/trabajaenintugo.com","_company_tagline":"","_company_twitter":"@intugo","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"19,500","_job_salary_currency":"","_job_salary_unit":"MONTH"},"job-categories":[643],"job-types":[209],"job_listing_tag":[1358],"class_list":["post-6277","job_listing","type-job_listing","status-publish","hentry","job_listing_category-atencion-a-clientes-call-center","job_listing_type-tiempo-completo","job_listing_tag-habilidades-comunicativas","job-type-tiempo-completo"],"yoast_head":"\n